Corona-Virus

The Corona virus is on everyone's lips, here we keep you informed. As we do not offer winter trips, there is now only general information.

That all hotels and riverboats have hygiene concepts is well known. In the past season, no outbreak has been reported here either. So the most important point remains the cancellation of the trip. You can always cancel your trip, but free of charge under certain conditions only, which have developed in 2020:

Basic principle:
A trip is not feasible or reasonable due to exceptional circumstances at the holiday destination.

A cancellation free of charge is therefore possible in these cases:
- The guest's country of origin issues a travel warning for the holiday region
- The holiday destination classifies the region of origin as a risk area
- Travel to the holiday destination is not possible due to government measures (border closures)
- The trip is unreasonable (quarantine obligation on arrival or return)

Important: these reasons must apply to the individual start of the trip. In practice, a period of 2-3 weeks before the start of the trip has been established for the determination.

In these cases, we will reverse the trip and refund the payment made. Of course, we will also be happy to make you an offer for a rebooking to another date/region or a travel voucher.

As a tour operator, we can be a little more accommodating when it comes to hotel trips, hotel rooms can be filled up again more quickly. With boat trips there are mainly external costs from shipping companies or ship agencies which we have to pass on.

You can learn more about the development of the pandemic here:

Germany:
Federal Foreign Office (Germany) & Robert Koch Institute

Switzerland
Bundesamt für Gesundheit

Austria
Bundesministerium für Gesundheit
 

Interesting facts from third party:
The coronavirus is new, the legal regulations concerning travel law are therefore partly unclear. The Centre for European Consumer Protection has produced a good summary.

According to current knowledge, the virus is not particularly contagious and far less dangerous than many pathogens, that people in other regions have to deal with. Therefore: Caution yes - panic no.

We keep this page up-to-date.